FAQ
The questions families ask us first
If yours is not here, call the coordinator line — we answer questions whether or not you become a client.
How quickly can care start?+
Most families have a nurse assessment within 48 hours and caregivers in the home within three to five days. Urgent hospital discharges can often be covered same-day.
Is there a minimum number of hours?+
Yes — visits are a minimum of four hours so there is time to do things properly rather than rush. Nursing visits are billed per visit.
Do we get to choose our caregiver?+
Always. You meet caregivers before care begins, and if the fit is not right we rematch without any awkward conversation on your part.
Can we speak to someone before committing?+
Yes. Book a free consultation to discuss further — there is no cost and no obligation, and we are reachable 24/7.
Are your caregivers insured and background-checked?+
Every caregiver is a screened employee — never a contractor — with criminal background checks, reference verification, liability insurance and bonding.
What if needs change suddenly?+
Plans are reviewed monthly and can be changed any day. Our on-call nurse line runs 24/7 for clinical questions.
Do you provide dementia care?+
Yes. Our dementia-certified leads build memory-supportive routines and train both caregivers and family members.
Can you coordinate with our doctor?+
We share visit documentation with the primary physician and attend appointments when it helps.